: Notice :
Due to worldwide disruptions, our print shop is currently experiencing delays. Please allow an extra 2-3 weeks before shipment of any Made to Order products (clothing and shoes).

♥ Thank you for your understanding during this time♥

FAQ's

Basic

Do you take art commissions?


Commissions are currently closed. If you'd like access to commissions anytime though, check out my Patreon's rewards!




Do you accept donations or tips?


I now have a Patreon page just for that! By donating there you also can receive some exclusive Octopie rewards (such as special discounts and giveaways)~




Do you offer custom orders?


If there is a specific design of ours that you'd like on a product that you don't see here, send us a message and we'll see what we can do for you!




Do you have children's size clothing?


Yes! We can do these on a custom basis, if there is a specific design of ours that you'd like on a children sized product, send us a message and we'll see what we can do for you!





Payments and Ordering

Payment Options


We accept most main credit cards (using Square processing) as well as Paypal. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.




Shipping Information


Shipping Carrier: USPS with Tracking Number (except letter size)
Since this is a one person shop, orders are processed in bulk once a week, excluding federal holidays. All items in the store fall within one of two categories: "Ready to Ship" or "Made to Order"

"Ready to Ship" describes products that are premade and waiting to be packaged and shipped to you. Orders of these items are shipped out once a week (usually 3-5 business days from day of invoice). Once shipped out, shipping times vary depending on your location. (item examples of this type include: Accessories, Artwork, Stickers, etc) "Made to Order" describes products that are made custom for you, in the designs and size you request. These items take time to be made and can take from 4 to 8 weeks to ship out. Once shipped out, shipping times vary depending on your location.
(item examples of this type include: Clothing and Custom orders)

- Buyers are responsible for local duties and taxes at delivery in countries where applicable.
- We are not responsible for lost or stolen packages or packages delayed by the carrier.




International Customs / Duties Fees


Any local taxes and duties for shipping are not included in your checkout price. These vary by country and are collected on behalf of your home country. This fee is in no way associated with Miss Octopie.




Returns and Exchanges


RETURNS
We accept returns for store credit within 30 days of the shipment delivery date (the date you received them). Some exclusions and restrictions apply, see below.

- Items must be in the condition you received them in; unworn, unwashed, and with all original tags attached.
- To make a return, download the Return Form here. Email us the filled out form and include the form with the item(s) you send back. As soon as we receive your return we'll send you a confirmation email with your store credit info. Processing returns can take up to 7 days so please be patient.


Full Info:

  • You have up to 30 days to send back your return. Unfortunately we can’t issue store credit if your return isn't postmarked within that 30 day window.
  • Items must be in original condition which means unworn, unwashed, and with original tags & packaging.
  • Swimwear and intimates are final sale and can not be returned due to the intimate nature of the products.
  • You are responsible for shipping fees. Miss Octopie does not provide a return label - you are responsible for return shipping. We also don’t refund shipping fees unless we messed up on our end.
  • Processing returns takes up to 7 days after we receive your return, so please be patient!
  • For qualifying returns, store credit info will be sent to the email you gave with your order. (make sure to check your spam folder!)
STORE CREDIT
  • Store credit is given once a qualified return is received.
  • It is given in the form of a unique coupon code in the same amount as the item(s) returned (does not include shipping)
  • Store credit never expires, and can be used to buy any item in the shop!
EXCHANGES We don’t offer direct exchanges BUT you can return your products to us for store credit, then place another order for the item(s) or sizes you want instead.





Size Chart and Care

Miss Octopie Size Chart





Care Instructions


To take proper care of your new kawaii clothing, see these tips! Washing:
1) Turn garments inside out
2) Avoid harsh chemicals or bleach 3) Machine Wash with like colors on Cold setting 4) Hang to dry Optional: Washing on Delicate is an extra guarantee for longevity of your special clothing!

Do not dry clean
Do not tumble dry





Wholesale

Do you offer Wholesale?


Yes! Just send an email to miss.octopie(at)gmail.com for wholesale inquiries.





Covid-19 Info

Are you still accepting orders / shipping orders?


Yes! We are still open and are currently shipping both domestic and international orders.

Though there may be some delays that are outside of our control. Currently, some standard service international orders are experiencing delays due to reduced air freight operations. All postal services we use have confirmed orders are still being delivered.




Is my order delayed?


Due to worldwide disruptions, our print shop is currently experiencing delays. Please allow an extra 2-3 weeks before shipment of any Made to Order products (clothing and shoes).
We apologize for the inconvenience and appreciate your understanding in this time.

All postal services we use have confirmed orders are still being delivered. Though there may be some delays that are outside of our control. Currently, some standard service international orders are experiencing delays due to reduced air freight operations.





CUSTOMER SERVICE

Miss Octopie is a kawaii art and fashion brand inspired by the colorful and fun Japanese street styles such as fairy kei, decora, sweet lolita, and pastel goth. We offer Men and Women fashions from sizes XS - 5XL, because everyone deserves to dress cute!

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© 2020 by Miss Octopie. All art and design by Miss Octopie.